For customer care we have designed a list of FAQs. Please read carefully and if you have a question which is not listed under the FAQs,you can send us a message by clicking here or use the live chat at the bottom right hand corner of your device Desktop/Mobile device to ask your questions. Our help desk customer service will attend to you.
Step 1. Checkout
Select & Add Products to Cart and Proceed to Checkout.
Step 2. Verify
Verify Shipping Address, Ages 19+, Special Notes & Shipping.
Step 3. Payment
Choose Method Of Payment, Place Order & Follow Payment Instructions As Listed.
Step 4. Shipping
Allow 1-3 Business Days for package to reach your shipping address.
All orders that have been paid for cannot be cancelled but can be refunded if the product is not as described. If an order has been placed and payment has not been sent, our system will automatically cancel this within 72 hours.
After placing an order, if the status of your order is still been under “processing” ,you can send us an email to email@example.com and our team will assist you. Still in this regard if your order status displays “completed”, no changes nor modifications can be made on your order.
All orders that have not been paid for are placed on hold. After sending payment, allow 24 hours for payments to be processed and up to 48 hours on weekends & holidays. Once payment has been accepted, orders will be updated to processing and an email should follow shortly that payment has been accepted.
For most circumstances we do not take phone calls unless requested. Our customer service representatives are here all clients regarding purchase & to help you via email on firstname.lastname@example.org and live chat on the right hand corner of your desktop or mobile phone.
We currently only ship to certain countries as a result of the pandemic. Please
- Simply Click the Register button on the top right corner or Click Here
- Register your email and password(Change display name under “my account” once logged in, if you’d like to display an alias)
- Update your personal information and shipping address
- You’re all set to place your first order.
If a package has been delivered to the wrong address due to customer error. Please update your shipping address immediately and notify one of our members right away. We do not cover any lost packages delivered to the wrong address due to customer negligence. We will not ship packages to the correct address until we receive the package back and Re-Shipment fees will be $100 per parcel.
We accept the following payment methods Zelle, Paypal, Credit card, Bank Transfer, Cash App.
Orders paid before 11:00AM (PST) will ship the same business day. Any orders paid for after 11:00AM (PST) will be shipped the following business day (excluding weekends & holidays)